Frequently Asked Questions
Welcome to the Glotto FAQ page, where we’ve got all the answers to your burning questions. We know you’re busy living your best life, so we’ve made it super easy for you to get the help you need, no matter what the issue is. From login problems to shipping questions and everything in between, we’ve got your back. We want you to have a totally awesome experience with Glotto, so we’ve put together this comprehensive resource just for you. But if you still can’t find what you’re looking for, don’t worry – our support team is always here to give you a hand
- Account & Login
- Ordering and Payments
- Shipping and Delivery
- Product Information:
- Technical Issues
Answer: To create an account on Glotto, simply click on the “Sign Up” button on the homepage and fill out the required information.
Answer: If you forget your password, simply click on the “Forgot Password” link on the login page and follow the instructions to reset your password.
Answer: Yes, you can change the email address associated with your Glotto account by going to the “Account Settings” section and editing your account information.
Answer: There could be several reasons why you are unable to log into your Glotto account, including entering the wrong login information, issues with your internet connection, or technical issues with the website. Please contact our support team if you continue to experience problems.
Answer: Yes, you can delete your Glotto account at any time by going to the “Account Settings” section and following the instructions to delete your account.
Answer: Unfortunately, it is not possible to change your username on Glotto once you have created your account.
Answer: No, each user is only allowed to create one account on Glotto.
Answer: This may be due to issues with your email provider or settings. Please check your spam folder and contact our support team if you continue to experience problems.
Answer: No, you must create a separate account on Glotto using your email address and password.
Answer: Yes, Glotto takes your privacy and security seriously and uses industry-standard encryption and security measures to protect your personal information.
Answer: We accept payments through PayPal, Visa, Mastercard, American Express, FNB PayToCell and Pay on Delivery.
Answer: To cancel your order, please contact us as soon as possible through our customer service email or phone number. If your order has already shipped, unfortunately we cannot cancel it.
Answer: If your order has not yet been shipped, we can update your shipping address. Please contact us as soon as possible through our customer service email or phone number.
Answer: Yes, we use industry-standard SSL encryption to protect your personal and payment information. Additionally, we do not store any payment information on our servers.
Answer: Most orders are processed within 1-2 business days. However, processing times may vary during peak periods
Answer: Once your order has shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the carrier’s website.
Answer: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location.
Answer: There may be a few reasons why your payment was declined, including insufficient funds, an incorrect billing address, or a problem with your bank. Please contact your bank or credit card company for more information.
Answer: Yes, we occasionally offer discounts and promotions through our website and social media channels. Sign up for our newsletter to stay up to date on our latest deals and offers.
Answer: We automatically send a receipt to the email address you provided when you placed your order. If you need another copy, please contact us through our customer service email or phone number and we will be happy to assist you.
Answer: We offer a variety of shipping options, including standard, expedited, and overnight shipping. Shipping options and rates may vary depending on your location and the weight of your package
Answer: Shipping times vary depending on your location and the shipping option you choose. Standard shipping typically takes 3-7 business days within Botswana, while international shipping may take 7-21 business days.
Answer: Yes, we provide a tracking number with all orders. You can use this tracking number to track your package on the carrier’s website.
Answer: We occasionally offer free shipping promotions through our website and social media channels. Sign up for our newsletter to stay up to date on our latest deals and offers.
Answer: Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location.
Answer: Once your order has shipped, we will send you a shipping confirmation email with a tracking number. If you have not received a shipping confirmation email, please check your spam folder or contact us through our customer service email or phone number.
Answer: If your package is lost or stolen, please contact us as soon as possible through our customer service email or phone number. We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Answer: If your order has not yet been shipped, we can update your shipping address. Please contact us as soon as possible through our customer service email or phone number.
Answer: If your package arrives damaged, please contact us as soon as possible through our customer service email or phone number. We may require photos of the damage to process a claim with the carrier.
Yes, we can ship to P.O. boxes within Botswana. However, some carriers may not deliver to P.O. boxes in certain locations. If you have any concerns about shipping to a P.O. box, please contact us through our customer service email or phone number.
Answer: Our products are made of high-quality materials that are stated in the product description. You can find more detailed information about each product’s material on the product page.
A: This may be due to a network issue or server problem. Please check your internet connection and try again. If the problem persists, please contact our support team for assistance.
Answer: We recommend following the care instructions on the product label. If you need further assistance, please contact us through our customer service email or phone number.
Answer: Yes, you can find product reviews on each product page. We encourage our customers to leave reviews to help others make informed purchase decisions.
Answer: If a product is out of stock, it will be indicated on the product page. If a product is in stock, it will be available for purchase and you can add it to your cart.
Answer: We strive to ensure that our products are environmentally friendly and sustainable. You can find more information about our commitment to sustainability on our website.
Answer: Our return policy varies depending on the product. Please refer to our Return Policy page for more information. If you have any additional questions, please contact us through our customer service email or phone number.
Answer: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the shipping carrier’s website.
Answer: Slow website loading can be caused by a number of factors, including server issues, large image files, and excess plugins or widgets. Try clearing your browser cache or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: If you are having trouble adding items to your cart, try refreshing the page or clearing your browser cache. If the problem persists, contact us through our customer service email or phone number.
Answer: If you are not receiving order confirmation emails, please check your spam folder. If the emails are not in your spam folder, contact us through our customer service email or phone number and we will investigate the issue.
Answer: If the website is not loading on your mobile device, try clearing your browser cache or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: If you are having trouble accessing certain website features, try clearing your browser cache or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: Error messages can be caused by a number of factors, including server issues and coding errors. Try refreshing the page or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: If you are having trouble logging into your account, try resetting your password or contacting us through our customer service email or phone number.
Answer: Checkout errors can be caused by a number of factors, including server issues and coding errors. Try refreshing the page or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: If some website features are not working properly, try clearing your browser cache or using a different browser. If the problem persists, contact us through our customer service email or phone number.
Answer: Slow page transitions can be caused by a number of factors, including server issues and large image files. Try refreshing the page or using a different browser. If the problem persists, contact us through our customer service email or phone number.